SHIPPING
Please note our Cape Town studio is available by appointment only.
Please get in touch to arrange collecting orders directly from the studio.
A flat courier rate of R115 applies to all domestic orders.
For standard Domestic shipping in major centres please allow 3-5 working days
Outlying areas may take a couple of days longer
Should you be requiring international shipping, please email your order & shipping request to :
leila@crosspolynations.com
We will then provide you with a quote for confirmation and your order will be dispatched
upon reflection of foreign funds in our account
Please note that no items will leave the studio before the order is paid for in full.
While we endeavour to use dependable service providers,
please note that Crosspolynations will not be held liable for any loss or damage that may occur once orders have left our premises.
For further enquires please contact us directly.
RETURNS
Please note that as a small business, we reserve the right to review all returns on a case by case basis and to grant or deny any return at your own discretion.
If you are at all unsure about a product, please get in touch with us to either visit us in studio, or to get in touch with our closest stockist to you to get a feel for our products before purchasing.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. We have a strict 7-day return policy, which means you have 7 days after receiving your item to request a return.
To start a return, you can contact us at leila@crosspolynations.com.
Please note that returns will need to be sent to the following address:
145 Sir Lowry Road, The Palms, Second Floor, Woodstock, Cape Town, WC, 7925, South Africa
If your return is accepted, we’ll send you a return shipping label, as well as courier collection details. Items sent back to us without first receiving a return confirmation will not be accepted. Please note that no international returns will be accepted.
You can always contact us for any return questions at leila@crosspolynations.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
No custom or commissioned pieces will be elligible for return. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, please send us your bank details & email address. You will be refunded your original payment, less a 10% handling fee + return shipping charges within 10 business days. You will then be mailed a statement & proof of payment.
If more than 15 business days have passed since we’ve approved your return, please contact us at leila@crosspolynations.com.